Change Confidence
Business Change with Confidence
Driving Transformational Business Change through
effective Solution and Execution Management
Change Confidence
Ensuring the right solutions are delivered the right way
Services
Our Service History
Information Services / Financial Services/ Payments /Wealth & Asset Management
A breadth of experience in banking and payments
e.g. HSBC, Barclays, Barclaycard, FIS WorldPay, Experian Info. Services. Titan Wealth Holdings
Extensive experience in Product development, System & Operational Integrations, M&A environments
Chargebacks, Customer Due Diligence, Operational Offshoring and efficiencies, Infrastructure Technology
Value Outcomes Orientated
Understanding the Value Based deliverables, Prioritising ‘Bang for Buck’, New Voice Of Customer experience, Automation and +$40M Operational efficiencies, Non-FTE efficiencies, New Digital APP and Web Products, Reg. S166 compliance, Data Centre migrations
Striving for best-in-class solution management and execution. Setting the standards for others.
Experience
+20 years of project + program experience.
Creating + leading trusted teams and collaborating effectively with cross-functions and suppliers
Program Director, Consultancy , Podcaster, Speaker, Mentor
Turning around failing and troubled programs into successful business change.
Why Choose Us?
Why Choose Us?
Change Leadership
+20 Years of successful Technology and Transformational Business Change within Information Services, Financial Services and Wealth & Asset Management.
Business critical change: M&A Integration, New to Market Products + Services , Regulatory change, Business Ops automation STP.
Change Confidence Director
Tristan Chown
Director
Change experience
Examples of the breath of change and subject matter expertise attained
Customer On-boarding CX and Straight Through processing automation
3rd Party Disputes Chargeback new to market product propositions, Operations System development + integration – linked to mission critical separation from RBS
Disputes Chargeback straight through processing automation.
3rd Party Customer Due Diligence solution assessment. Independent assessment of solution capabilities and Proof of Concept.
Global Cards and Loans Operational Transformation. Global efficiencies savings of c.$45M: 30 change initiatives across 18 countries
Global Disputes Chargebacks 3rd Party integration, new CX , Operational automation and major Payments Compliance changes
Packaged Bank Accounts – Operational and policy complaints mobilisation. Mission critical program to establish new and enhance processes, practises and policies in the face of an exponential growth in complaint volumes.
Regularity (section 166). Transformational change program. Subject to FCA oversight and independent review.
New to Market Digital Propositions on Web, Mobile and APP. Covering new CX, Operations and Sales solutions and operating landscape.
New Fraud Application and Transactional detection systems into Barclays Germany.
SkyCard acquired migration of 300k customers into Barclaycard. Customer notifications, Legal and Reg. compliance, data integration.
M&A Business Critical Integration. Representing tripling the size of the Personal Advice Business and adding £5B of Assets Under Management.
Group Function (HR, Compliance, Finance, IT, Legal) and Business mobilisation and execution strategy definition
Management and Governance oversight of 5 Projects / 12 Work-streams / 300 M&A Due Diligence items / Staff TUPE and New Hires
New Credit Expert product proposition development and CX launch.
Global Data Centre Migrations. Largest Global migration of data and customers involving a $2B business risk exposure.
Product replatforming of servicing system architecture on to .NET.
Numerous Client network integrations.
Portfolio and team management of 10 Project Managers.
Discover Our Services
Reach out to hear more of how our services deliver your business goals.
Think About Change
A few topics in the
Change Confidence Book
- It is all about momentum
- The Hero Villain paradox
- Manage your Profile and your Project; stakeholder confidence is a MUST
- Framing / Conditions for Delivery
- Release Implementation Command and Control
- Solution Management and Execution Management
- The reality and expectations gap = pressure